Telesales Agents – Internship at Cornerstone Staffing

  • Full Time
  • Lagos
  • Posted 1 year ago
  • Applications have closed.

CornerStone Staffing

CornerStone Staffing - Our client, a big player in the FMCG Industry is recruiting suitably qualified candidates to fill the position stated:

Job Description

  • Our client is looking to recruit a Telesales Agents
  • This is a 2-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.
  • Your job as a Telesales Agents is to:

Give customers the best options on their purchase
Give product information

Increase our sales via varied communication channels

 

Responsibilities

  • Respond to customer questions in a timely manner either via phone, email and chat
  • Attract potential customers by answering questions/suggesting information about our products and services
  • Include a sale speech in every interaction with customer and contact proactively customers to increase bookings
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Challenge and influence hotel to improve service level and operational standards
  • Build and maintain strong working relationships with staff
  • Completion of service reports by collecting and reporting on call log information
  • Managing daily targets and tracking progress with tool such as Excel, Google
  • Spreadsheet and various ticketing systems
  • Building and leading cross-functional teams-able to anticipate and deliver solutions to client issues

 

Knowledge, Skills, and Experience

  • At least 1 year of Call Centre and/or Telemarketing/ Telesales experience
  • A proven track record of working in a customer service environment is required
  • Flight Ticketing skill is an added advantage
  • Eloquent and customer-oriented, with experience in cold calling
  • Effective communication and interpersonal skills (both written and verbal)
  • Highly persuasive and comfortable with handling customer’s objections
  • Thrive in a fast-paced environment to consistently meet or exceed sales targets
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