Customer Service Representative

TechAdvance Limited

TechAdvance is a payment application development company with a strategic focus in developing and deploying niche payment companies to serve the needs of large public and private sector organisations in Nigeria.

Job Purpose

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Responsibilities

Open and maintain customer accounts by recording account information.
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Manage large amounts of incoming calls.
Identify and assess customers’ needs to achieve satisfaction.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Go the extra mile to engage customers.
Advise on company information.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Inform customer of deals and promotions.
Sell products and services.
Compile reports on overall customer satisfaction.

Requirements

Strong phone contact handling skills and active listening.

Skills:

Excellent communication skills.
Documentation Skills.
Ability to multi-task, prioritize and manage time effectively.
Customer Service.
Listening Skills.

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